If a student isn’t getting email reminders, check the following:
- Check that the student’s email address has been typed in correctly and there is an email address present.
- Check to see if the “Send Email Reminders” options is turned on in the “Students Details“.
- Check that the “Event Category” for that student’s event is setup to receive email reminders (Calendar > Event Setup).
Additionally, if the student has cancelled their attendance in advance of the event (such as a lesson), an email reminder won’t be sent.