If a student isn’t getting email reminders, check the following:

  1. Check that the student’s email address has been typed in correctly and there is an email address present.
  2. Check to see if the “Send Email Reminders” options is turned on in the “Students Details“.
  3. Check that the “Event Category” for that student’s event is setup to receive email reminders (Calendar > Event Setup).

Additionally, if the student has cancelled their attendance in advance of the event (such as a lesson), an email reminder won’t be sent.