Declines can happen for a variety of reasons. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.

Unfortunately most declines are generic, so we don’t have much specific information as to why your charge was declined.

If all your card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted. For obvious security reasons, it’s not possible for us to do this on your behalf.