If you’ve configured your students to pay a flat monthly rate, My School Books will automatically create a monthly charge in any month the student has scheduled lessons. If you’re not seeing the monthly charge on your invoices (or on the Families & Accounts page), here’s a couple of things to check:
- Make sure you’ve scheduled some lessons for the student. The fixed monthly charge only appears if there are one or more lessons scheduled for that student. If there are no lessons on the calendar, My School Books won’t generate the monthly charge.
- If you change the student’s default billing type AFTER you’ve scheduled their lessons, you’ll need to edit and resave the current lessons for the new defaults to take effect. The easiest way to do this is to edit the first lesson in a recurring series, then click “Save Future Events”. This will trigger My School Books to reapply the student’s default billing settings to those lessons.
- If you’re not using the standard lesson categories, check to make sure the Event Category you’re using has the “Charge Monthly Students” option turned ON. By default this is enabled for “Lessons”, but you may need to turn it on if you’ve created your own Event Categories.
If you’re still not seeing any monthly lesson charges in your family accounts, please call or email us at firstname.lastname@example.org. We’ll take a look at your account and help you get it setup correctly.